Service Desk Analyst
Company: TEKsystems
Location: Saint Paul
Posted on: October 14, 2024
|
|
|
Job Description:
Description:--- Resolve incidents and more complex work orders
for our IT Users remotely through all intake methods.--- Assist
Incident Management and the EOC with notification and resolution
during system/application outages--- Resolve work orders following
documented steps and training--- Other duties as
assignedSkills:Service desk, Windows, Customer service,
Troubleshooting, Password reset, Phone support, help desk support,
windows 10, active directory, ServiceNowTop Skills Details:Service
desk, Windows, Customer service, Troubleshooting, Password reset,
Phone supportAdditional Skills & Qualifications:Skills:--- Strong
Verbal and written communication skills--- Problem solving
skills--- Excellent customer service and interpersonal skills.---
Basic ability to work independently and manage one's time.--- Basic
knowledge of circuit boards, processors, electronic equipment and
computer hardware and software.--- Knowledge of computer software,
such as configuration management software, desktop communications
software, operating system software and internet directory services
software.--- Knowledge of commonly used IT concepts, practices and
proceduresPreferred Qualifications:--- IT Customer Service
Experience--- Ticket Tracking System ExperienceExperience
Level:Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas
and solutions to take advantage of a new world of opportunity. We
are a team of 80,000 strong, working with over 6,000 clients,
including 80% of the Fortune 500, across North America, Europe and
Asia. As an industry leader in Full-Stack Technology Services,
Talent Services, and real-world application, we work with
progressive leaders to drive change. That's the power of true
partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
Keywords: TEKsystems, Rochester , Service Desk Analyst, Professions , Saint Paul, Minnesota
|
Click
here to apply!
|
